User personas

User personas and user journeys - key parts of our UX process

Nick Herft's picture 15th March 2018 by Nick Herft

A few months ago we started gathering data on the user experience (UX) of the BetterEvaluation website. We developed user personas to describe our primary audiences, sent out a UX survey, and we've recently finished a series of interviews and observation studies. We've learnt a huge amount about the BetterEvaluation community and the areas of the website that work well/can be improved, and today I'll be sharing a few key parts of our process and how you can stay involved as we move forward!