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  1. Resources

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  2. What do we mean by ‘performance’?

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    The concept of ‘performance’ is defined differently in different organisations. An organisation’s conceptual model for performance, or its performance framework, reflects its values, responsibilities and preferences, especially in terms of the criteria used to assess performance.

  3. What is the purpose of performance measurement?

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    Performance measurement is often used as a fairly inclusive term to refer to the routine measurement of inputs, activities, outputs, outcomes and/or impacts of an intervention (a project, program, collection of activities or a policy). The emphasis is on regularly collecting a limited set of data to determine where improvements can be made.

    There are a range of other purposes performance measurement can serve, such as:

  4. Is performance measurement the same as performance management?

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    Performance measurement is an essential part of a broader process often referred to as performance-based management (also called ‘managing for results’ or ‘results-based management, RBM). Some argue that If an organisation does not collect performance data, it cannot manage its performance effectively, reliably, and accountably.

  5. What are some of the risks in getting performance measurement wrong?

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    The “exclusive use” of performance indicators for performance management purposes and evaluative knowledge production raises concerns such as:

    • Misrepresentation – deliberate or accidental.

  6. What is the difference between performance measures, indicators, metrics and information?

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    These terms are used in different ways by different people and sometimes used interchangeably.  It can be useful to distinguish between them as follows:

    • A performance measure is direct and accurate – such as room temperature in degrees Celsius.

    • A performance indicator is indirect (i.e., it is always approximate only) and requires interpretation and explanation, even if it is measured accurately – such as the percentage of people wearing a coat.

  7. Performance Indicators- Your questions

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    Other questions

    This is a space to address additional questions you may have about performance indicators. Leave your comment or question in the comments below.

  8. BetterEvaluation feedback registration

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  9. Thank you!

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    We greatly value your time and feedback. Together we can improve the BetterEvaluation experience for everyone. Thanks so much for being an active contributor to the BetterEvaluation community!
    - The BetterEvaluation Team

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  10. Examples of scaffolding new methods

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    These examples have been contributed for discussion at the 'flipped conference' session of the American Evaluation Association to be held at 11.15am - 12 noon on Saturday November 11, 2017 in the room Thurgood Marshall East, at the Washington Marriott Wardman Park.  For more information about how to participate in the session, please see the overview of the session. If you'd like to share an example, please go to this page and provide details.