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  1. Closing Feedback Loops: From Engaged Citizens to More Responsive Governments

    Resource
    Overview
    2012

    This webpage from the The World Bank Institute looks at the impact of citizen engagement on development outcomes. Outlining this idea and providing links to five key World Bank resources on this area, the page provides detailed guidance on closing feedback loops. 

  2. Using Feedback Effectively in Peacebuilding Contexts

    Resource
    Overview
    2014

    This blogpost, written by E Duncan for DME for Peace, looks at the use of feedback in Peacebuilding contexts. The post provides an outline for Feedback Loops and then looks at key elements that must be addressed to ensure the use of effective feedback practices in humanitarian settings, especially focusing on lessons relevant to peacebuilding practitioners. 

  3. Measuring Empowerment? Ask Them: Quantifying qualitative outcomes from people’s own analysis

    Resource
    Example
    2011

    This paper, written by Dee Jupp, Sohel Ibn Ali with contribution from  Carlos Barahona for Sida, uses the experiences of a social movement in Bangladesh to demonstrate how empowerment can be measured by those who are being empowered. The paper argues that transparency, rigour and reliability can still exist in community led approaches to monitoring and evaluation. 

  4. Closing the Citizen Feedback Loop

    Resource
    Discussion paper
    2014

    This article, written by Dennis Whittle and David Bonbright for Keystone Accountability, argues that collecting and responding to feedback is essential as it is not only the right thing to do, but it is also the smart thing to do. They continue by describing how only one the three key elements of feedback loops, awareness of the benefit of feedback. However, most funders are yet to adopt the other two key elements, incentives and tools. The paper continues by describing the how and why of these two other ingredients of effective feedback loops. 

  5. Feedback Labs

    Resource
    Website
    2014

    Feedback Labs is a collaboration of like-minded organisations who aim to make governments, NGOs and donors more responsive to the needs of their constituents. Their overall purpose is to provide the structure and design principles that will maximize the effects of global citizen engagement efforts.

  6. Constituent Voice: Technical Note 1

    Resource
    Guide
    2014

    This paper from Keystone Accountability provides detailed guidance in the use of Constituent Voice, which is a methodology aimed at cultivating a voice of constituents of an organisation. The guide outlines a five step process for designing and implementing Constituent Voice with clear examples and tips for each stage. 

  7. Creating the Missing Feedback Loop

    Resource
    Overview
    2010

    This article, written by Alex Jacobs for the IDS Bulletin describes how agricultural development organisations can create feedback systems which allow then to hear from the beneficiaries of their work. It goes on to outline a number of examples in order to demonstrate some of the ethical issues, practical issues and management incentives that developing feedback loops will raise.