feedback loop

Feedback Labs

Feedback Labs is a collaboration of like-minded organisations who aim to make governments, NGOs and donors more responsive to the needs of their constituents. Their overall purpose is to provide the structure and design principles that will maximize the effects of global citizen engagement efforts.

Closing the Citizen Feedback Loop

This article, written by Dennis Whittle and David Bonbright for Keystone Accountability, argues that collecting and responding to feedback is essential as it is not only the right thing to do, but it is also the smart thing to do. They continue by describing how only one the three key elements of feedback loops, awareness of the benefit of feedback. However, most funders are yet to adopt the other two key elements, incentives and tools. The paper continues by describing the how and why of these two other ingredients of effective feedback loops. 

Measuring Empowerment? Ask Them: Quantifying qualitative outcomes from people’s own analysis

This paper, written by Dee Jupp, Sohel Ibn Ali with contribution from  Carlos Barahona for Sida, uses the experiences of a social movement in Bangladesh to demonstrate how empowerment can be measured by those who are being empowered. The paper argues that transparency, rigour and reliability can still exist in community led approaches to monitoring and evaluation.