Evaluation of Legal Aid NSW Civil Law Service for Aboriginal Communities

 A mixed-methods, Aboriginal-led evaluation of the Civil Law Service for Aboriginal Communities (CLSAC). This report uses the Aboriginal evaluation framework, Ngaa-bi-nya, which means to ‘examine, try and evaluate’ in the language of the Wiradjuri people of central NSW to whom author Megan Williams belongs. 

Image featuring artwork by Jessie Waratah Simon Fitzpatrick

This resource and the following information was contributed by Mark Ragg.

Authors and their affiliation

By Megan Williams and Mark Ragg.
Associate Professor Megan Williams is Research Lead and Assistant Director, National Centre for Cultural Competence, University of Sydney. Dr Mark Ragg is Adjunct Fellow in Indigenous Health, UTS, and director of Ragg & Co.

Year of publication


Type of resource

  • Example

Key features

This report describes an evaluation of a mainstream organisation providing services to Aboriginal people and communities, using Ngaa-bi-nya, which is an Aboriginal evaluation framework. It elucidates the critical success factors of the service. 

Who is this resource useful for?

  • Advocates for evaluation;
  • Commissioners/managers of evaluation;
  • Evaluation users;
  • Evaluators;
  • Those who work in Indigenous* methods of evaluation;
  • Those wishing to understand Indigenous* methods of evaluation

*We acknowledge that the collective term “Indigenous” is not necessarily used by all First People.


Williams, M. & Ragg, M. (2019). Evaluation of Legal Aid NSW Civil Law Service for Aboriginal Communities. Sydney: UTS

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A special thanks to this page's contributors
Director, Ragg & Co.
Sydney, Australia.


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