This paper from the United States General Accounting Office (GAO) explains structured interview techniques for GAO evaluators and how they can should be incorporates when appropriate.
" It explains when these techniques should be used and what steps should be followed. Overall, it describes techniques for designing a structured interview, for pretesting, for training interviewers, and for conducting the interviews." (GAO 1991 p1)
- The Role of Structured Interviews in GAO Evaluations
- What Is a Structured Interview and When Should It Be Used?
- Designing a Structured Interview
- More on Interview Design: Avoiding Problems
- Pretesting and Expert Review
- Training Interviewers
- Selecting and Contacting Interviewees
- Conducting Interviews
- Analyzing the Data
- The Role of Evaluators and Specialists on Each Task
General Accounting Office (GAO) (1991) Using Structured Interviewing Techniques. Program Evaluation and Methodology Division, GAO: Washington D.C. Retrieved from http://www.gao.gov/special.pubs/pe1015.pdf