Closing Feedback Loops: From Engaged Citizens to More Responsive Governments

This webpage from the The World Bank Institute looks at the impact of citizen engagement on development outcomes. Outlining this idea and providing links to five key World Bank resources on this area, the page provides detailed guidance on closing feedback loops. 


"Recent experiences of citizen movements from around the world have highlighted the urgent need to fundamentally rethink traditional governance models towards a new approach that is based on a more open, direct, and inclusive engagement with citizens. 

The rapid spread of new technologies is transforming the daily lives of millions of poor people around the world and has the potential to be a real game changer for development. Innovations in technology  are empowering citizens to make their voices heard and to better participate in decision-making processes in the governance of villages, cities, states and countries.

But many questions remain: What is the impact of citizen engagement on development outcomes? 

  • Can enhanced transparency be translated into improved accountability and better development outcomes on the ground?
  • Can citizen engagement programs make governments more responsive and improve the delivery and quality of public services?
  • Can Citizen Engagement programs make the development process more inclusive and empower marginalized communities to better participate in decision-making processes?
  • What is the role new technologies are playing? Can ICTs be an accelerator for development and close the accountability gap?"



The World Bank Institute (2012). Closing Feedback Loops: From Engaged Citizens to More Responsive Governments. Retrieved from: (archived link)

No votes yet
Rate this Resource:
A special thanks to this page's contributors
Resource Suggested By
Learning by Design.


There are currently no comments. Be the first to comment on this page!

Add new comment

Login Login and comment as BetterEvaluation member or simply fill out the fields below.