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  • Fishbone diagram (cause and effect diagram)

    This short guide describes the process of using a fishbone diagram to help uncover and visualise stakeholder perceptions of the root causes of a problem. It is often used in conjunction with the 'Five Whys' technique.
    Resource
  • The Five Whys Technique

    This paper from the Asian Development Bank (ADB) outlines the process of using the Five Whys technique as an effective approach to problem solving.
    Resource
  • Five Whys

    The Five Whys is an easy question asking option that examines the cause-and-effect relationships that underly problems.
    Method
  • Mentoring

    Mentoring is a process where people are able to share their professional and personal experiences in order to support their development and growth in all spheres of life.
    Method
  • Mentoring made easy

    This guide from the NSW Premier's Office outlines the process and advantages of setting up a formal mentoring program in the workplace.
    Resource
  • Mentoring for the new millennium

    This article outlines the rationale behind mentoring and argues that developing a formal mentoring program will lead to the development of a learning organisation.
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  • Mentoring matters

    This Primary Health Care Research & Information Service webpage provides an overview of the importance and benefits of a good mentoring program.
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