This paper from the Asian Development Bank (ADB) focuses on the role of social networks and how analysis of these networks can benefit the groups and organisations within them.
"The defining feature of social network analysis is its focus on the structure of relationships, ranging from casual acquaintance to close bonds. Social network analysis assumes that relationships are important. It maps and measures formal and informal relationships to understand what facilitates or impedes the knowledge flows that bind interacting units, viz., who knows whom, and who shares what information and knowledge with whom by what communication media (e.g., data and information, voice, or video communications)." (Serrat, 2009)
Serrat, O. Asian Development Bank, (2009). Social network analysis (February 2009 | 28). Retrieved from website: http://www.adb.org/sites/default/files/publication/27633/social-network-...
'Social Network Analysis' is referenced in: