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  • Fishbone diagram (cause and effect diagram)

    This short guide describes the process of using a fishbone diagram to help uncover and visualise stakeholder perceptions of the root causes of a problem. It is often used in conjunction with the 'Five Whys' technique.
    Recurso

  • The Five Whys Technique

    This paper from the Asian Development Bank (ADB) outlines the process of using the Five Whys technique as an effective approach to problem solving.
    Recurso

  • Developmental evaluation

    This webpage from Tamarack Community provides links to audio files of an interview between Mark Cabaj and Michael Patton in which they discuss the topic of development evaluation.
    Recurso

  • Developmental evaluation: Applying complexity concepts to enhance innovation & use

    In this book, Michael Quinn Patton describes the process of conducting developmental evaluations for ongoing program development.
    Recurso

  • Five Whys

    The Five Whys is an easy question asking option that examines the cause-and-effect relationships that underly problems.
    Método

  • Mentoring

    Mentoring is a process where people are able to share their professional and personal experiences in order to support their development and growth in all spheres of life.
    Método

  • Mentoring matters

    This Primary Health Care Research & Information Service webpage provides an overview of the importance and benefits of a good mentoring program.
    Recurso

  • Mentoring made easy

    This guide from the NSW Premier's Office outlines the process and advantages of setting up a formal mentoring program in the workplace.
    Recurso

  • Mentoring for the new millennium

    This article outlines the rationale behind mentoring and argues that developing a formal mentoring program will lead to the development of a learning organisation.
    Recurso

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