Feedback Labs is a collaboration of like-minded organisations who aim to make governments, NGOs and donors more responsive to the needs of their constituents. Their overall purpose is to provide the structure and design principles that will maximize the effects of global citizen engagement efforts.
"Feedback Labs will work to build a system that supports citizen feedback through human-centered design, technology, and other inclusive methods.
Our work focuses on three core activities:
- Framing the issue through research and open conversation to clarify a number of key theoretical and empirical issues
- Experimenting to uncover what works and what doesn’t
- Mainstreaming feedback mechanisms that are scalable through partnerships with governments, agencies, and organizations"
Feedback Labs (2014). Feedback Labs. Retrieved from: http://feedbacklabs.org/