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  • Reflections on innovation, assessment and social change processes: A SPARC case study, India

    This paper, written by Sheela Patel, provides a case study of the development of the Society for the Promotion of Area Resource Centres (SPARC) in India.
    Resource

  • Closing the citizen feedback loop

    This article, written by Dennis Whittle and David Bonbright for Keystone Accountability, argues that collecting and responding to feedback is essential as it is not only the right thing to do but it is also the smart thing to do.
    Resource

  • Accountable Aid

    This blog post from Participatory Methods provides a detailed overview of Acountable Aid.
    Resource

  • Fishbone diagram (cause and effect diagram)

    This short guide describes the process of using a fishbone diagram to help uncover and visualise stakeholder perceptions of the root causes of a problem. It is often used in conjunction with the 'Five Whys' technique.
    Resource

  • The Five Whys Technique

    This paper from the Asian Development Bank (ADB) outlines the process of using the Five Whys technique as an effective approach to problem solving.
    Resource

  • Week 50: Feedback loops – new buzzword, old practice?

    Recently, I had the good fortune to start collaboration with The MasterCard Foundation, which is strongly committed to what it calls ‘listening deeply and elevating voices’.
    Blog

  • Participation not for you? Four reflections that might just change your mind

    ​​​This month we start a series on participation in evaluation by Leslie Groves and Irene Guijt. This blog series aims to explore one simple question: How can we best open up evaluation processes to include those intended to benefit from a specific
    Blog

  • Choices about voices

    In this third blog in the participation in evaluation series, Irene Guijt and Leslie Groves share frameworks to approach and make decisions about the level of stakeholder involvement during different evaluation stages.
    Blog

  • Learning from exemplars of evaluation

    Are there particular examples of evaluations that you return to think about often? 
    Blog

  • Five Whys

    The Five Whys is an easy question asking option that examines the cause-and-effect relationships that underly problems.
    Method

  • Time to listen: Hearing people on the receiving end of international aid

    This guide reports on the ideas, insights, and analyses of almost 6,000 people who were beneficiaries of international aid projects.
    Resource

  • Feedback workshop checklist

    This checklist from the Evaluation Checklists Project supports the planning, conducting, and following up of feedback workshops when used as evaluation tools. 
    Resource

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