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Filter search resultsFishbone diagram (cause and effect diagram)
This short guide describes the process of using a fishbone diagram to help uncover and visualise stakeholder perceptions of the root causes of a problem. It is often used in conjunction with the 'Five Whys' technique.ResourceEvaluation failures: Case studies for teaching and learning [webinar]
In this webinar, three evaluators (Kylie Hutchinson, Benoit Gauthier, and E. Jane Davidson) share their real-life evaluation blunders and ways to incorporate their lessons learned into the classroom or personal practice.ResourceThe Five Whys Technique
This paper from the Asian Development Bank (ADB) outlines the process of using the Five Whys technique as an effective approach to problem solving.ResourceUser personas and user journeys - key parts of our UX process
A few months ago we started gathering data on the user experience (UX) of the BetterEvaluation website.BlogFive Whys
The Five Whys is an easy question asking option that examines the cause-and-effect relationships that underly problems.Method