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  • Fishbone diagram (cause and effect diagram)

    This short guide describes the process of using a fishbone diagram to help uncover and visualise stakeholder perceptions of the root causes of a problem. It is often used in conjunction with the 'Five Whys' technique.
    Resource

  • Quizlet flashcard software

    Quizlet is an online flashcard-generating platform, which can be used to quickly make a pack of data cards. This resource and the following information was contributed by Alice Macfarlan.
    Resource

  • The Five Whys Technique

    This paper from the Asian Development Bank (ADB) outlines the process of using the Five Whys technique as an effective approach to problem solving.
    Resource

  • Five Whys

    The Five Whys is an easy question asking option that examines the cause-and-effect relationships that underly problems.
    Method

  • Open space

    Open Space Technology (OST) is a group facilitation approach for small and large gatherings in which a central purpose, issue, or task is addressed, but which begins with a purposeful lack of any formal initial agenda.
    Method

  • World cafe

    The world café is a methodology for hosting group dialogue which emphasizes the power of simple conversation in considering relevant questions and themes.
    Method

  • Focus groups

    A focus group is a type of group interview designed to explore peoples attitudes.
    Method

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