Search

  • Fishbone diagram (cause and effect diagram)

    This short guide describes the process of using a fishbone diagram to help uncover and visualise stakeholder perceptions of the root causes of a problem. It is often used in conjunction with the 'Five Whys' technique.
    Resource
  • The Five Whys Technique

    This paper from the Asian Development Bank (ADB) outlines the process of using the Five Whys technique as an effective approach to problem solving.
    Resource
  • Joint after-action review of our humanitarian response to the tsunami crisis

    This paper outlines the findings from the Joint After Action Review conducted to evaluate the response to the 2004 Indian Ocean tsunami.
    Resource
  • Six Thinking Hats

    This webpage from De Bono Consulting provides an overview of the six thinking hats and includes a range of free resources including guides and videos.
    Resource
  • Five Whys

    The Five Whys is an easy question asking option that examines the cause-and-effect relationships that underly problems.
    Method
  • Six thinking hats

    The Six Thinking Hats method encourages participants to cycle through six different ways of thinking, using the metaphor of wearing different conceptual “hats”.
    Method