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  • Fishbone diagram (cause and effect diagram)

    This short guide describes the process of using a fishbone diagram to help uncover and visualise stakeholder perceptions of the root causes of a problem. It is often used in conjunction with the 'Five Whys' technique.
    Resource

  • Evaluation failures: Case studies for teaching and learning [webinar]

    In this webinar, three evaluators (Kylie Hutchinson, Benoit Gauthier, and E. Jane Davidson) share their real-life evaluation blunders and ways to incorporate their lessons learned into the classroom or personal practice.
    Resource

  • The Five Whys Technique

    This paper from the Asian Development Bank (ADB) outlines the process of using the Five Whys technique as an effective approach to problem solving.
    Resource

  • Joint after-action review of our humanitarian response to the tsunami crisis

    This paper outlines the findings from the Joint After Action Review conducted to evaluate the response to the 2004 Indian Ocean tsunami.
    Resource

  • Five Whys

    The Five Whys is an easy question asking option that examines the cause-and-effect relationships that underly problems.
    Method

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