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  • Fishbone diagram (cause and effect diagram)

    This short guide describes the process of using a fishbone diagram to help uncover and visualise stakeholder perceptions of the root causes of a problem. It is often used in conjunction with the 'Five Whys' technique.
    Resource

  • Excel for evaluation

    This website, created by Ann Emery, provides a series of short videos on using Microsoft Excel to analyze data.
    Resource

  • The Five Whys Technique

    This paper from the Asian Development Bank (ADB) outlines the process of using the Five Whys technique as an effective approach to problem solving.
    Resource

  • Five Whys

    The Five Whys is an easy question asking option that examines the cause-and-effect relationships that underly problems.
    Method

  • Glossaire des termes usuels en mesure de performance et en évaluation

    Ce guide a été préparé par la Direction de la mise en oeuvre de la Loi sur l’administration publique du Secrétariat du Conseil du trésor avec la collaboration précieuse d’experts internes et externes.
    Resource

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