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  • Fishbone diagram (cause and effect diagram)

    This short guide describes the process of using a fishbone diagram to help uncover and visualise stakeholder perceptions of the root causes of a problem. It is often used in conjunction with the 'Five Whys' technique.
    Resource

  • Conducting evaluations virtually

    This webinar, hosted by American University faculty Beverly Peters, Ph.D. and Kavita Mittapalli, Ph.D., discussed the opportunities and challenges of conducting virtual evaluations.
    Resource

  • Internet questionnaire

    An internet questionnaire allows the collection of data through an electronic set of questions that are posted on the web. 
    Method

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