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  • Fishbone diagram (cause and effect diagram)

    This short guide describes the process of using a fishbone diagram to help uncover and visualise stakeholder perceptions of the root causes of a problem. It is often used in conjunction with the 'Five Whys' technique.
    Resource

  • The Five Whys Technique

    This paper from the Asian Development Bank (ADB) outlines the process of using the Five Whys technique as an effective approach to problem solving.
    Resource

  • Community scorecard approach for performance assessment - ProNet North's experience

    This WaterAid Ghana Briefing Paper, outlines ProNet North’s experience of using the Community Scorecard Approach to assess performance.
    Resource

  • Five Whys

    The Five Whys is an easy question asking option that examines the cause-and-effect relationships that underly problems.
    Method

  • Open space

    Open Space Technology (OST) is a group facilitation approach for small and large gatherings in which a central purpose, issue, or task is addressed, but which begins with a purposeful lack of any formal initial agenda.
    Method

  • World cafe

    The world café is a methodology for hosting group dialogue which emphasizes the power of simple conversation in considering relevant questions and themes.
    Method

  • Ushahidi

    Ushahidi is an open-source mapping and crowdsourcing tool that can be used by organizations to collect, manage and analyse crowdsourced info.
    Resource

  • Transparency

    Transparency refers to the evaluation processes and conclusions being able to be scrutinised.
    Method

  • Focus groups

    A focus group is a type of group interview designed to explore peoples attitudes.
    Method

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