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  • Fishbone diagram (cause and effect diagram)

    This short guide describes the process of using a fishbone diagram to help uncover and visualise stakeholder perceptions of the root causes of a problem. It is often used in conjunction with the 'Five Whys' technique.
    Resource

  • Measuring what matters (a thinking tool)

    Measuring what matters is a decision-support tool. It helps users select data collection methods based on:
    Resource

  • Evaluation failures: Case studies for teaching and learning [webinar]

    In this webinar, three evaluators (Kylie Hutchinson, Benoit Gauthier, and E. Jane Davidson) share their real-life evaluation blunders and ways to incorporate their lessons learned into the classroom or personal practice.
    Resource

  • Decision making matrix - Word template

    A decision making matrix can be useful to summarise decision makers and types of decisions in a matrix which can be referred to when developing and implementing evaluation processes.
    Resource

  • The Five Whys Technique

    This paper from the Asian Development Bank (ADB) outlines the process of using the Five Whys technique as an effective approach to problem solving.
    Resource

  • Five Whys

    The Five Whys is an easy question asking option that examines the cause-and-effect relationships that underly problems.
    Method

  • Formal meeting processes

    Studies have demonstrated that attendance at meetings and conferences, planning discussions within the project related to use of the program evaluation, and participation in data collection foster feelings of evaluation involvement among st
    Method

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