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  • Fishbone diagram (cause and effect diagram)

    This short guide describes the process of using a fishbone diagram to help uncover and visualise stakeholder perceptions of the root causes of a problem. It is often used in conjunction with the 'Five Whys' technique.
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  • The Five Whys Technique

    This paper from the Asian Development Bank (ADB) outlines the process of using the Five Whys technique as an effective approach to problem solving.
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  • Community scorecard approach for performance assessment - ProNet North's experience

    This WaterAid Ghana Briefing Paper, outlines ProNet North’s experience of using the Community Scorecard Approach to assess performance.
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  • Guidance on M&E for civil society programs

    This guide from the Australian Department of Foreign Affairs and Trade (DFAT, formerly AusAID) is aimed at program managers who have responsibility for
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  • Five Whys

    The Five Whys is an easy question asking option that examines the cause-and-effect relationships that underly problems.
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  • Shaping international evaluation: A 30-year journey

    This book from Universalia Management Group presents major trends that have influenced international evaluation and provides an overview of the evolution of evaluation within specific sectors, such as the environment and agriculture.
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