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  • Evaluating Human Capital Projects

    Evaluating Human Capital Projects is a practical guide to planning, evaluating and improving all types of human capital projects.  Its central theme is that organisations do not always value 'softer' investment in people as highly as o
    Resource

  • Fishbone diagram (cause and effect diagram)

    This short guide describes the process of using a fishbone diagram to help uncover and visualise stakeholder perceptions of the root causes of a problem. It is often used in conjunction with the 'Five Whys' technique.
    Resource

  • The Five Whys Technique

    This paper from the Asian Development Bank (ADB) outlines the process of using the Five Whys technique as an effective approach to problem solving.
    Resource

  • Community scorecard approach for performance assessment - ProNet North's experience

    This WaterAid Ghana Briefing Paper, outlines ProNet North’s experience of using the Community Scorecard Approach to assess performance.
    Resource

  • Five Whys

    The Five Whys is an easy question asking option that examines the cause-and-effect relationships that underly problems.
    Method

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