Evaluation of Legal Aid NSW Civil Law Service for Aboriginal Communities

This resource describes a mixed-methods, Aboriginal-led evaluation of the Civil Law Service for Aboriginal Communities (CLSAC).

The report uses the Aboriginal evaluation framework, Ngaa-bi-nya, which means to ‘examine, try and evaluate’ in the language of the Wiradjuri people of central NSW to whom author Megan Williams belongs. 

This resource and the following information was contributed by Mark Ragg.

Authors and their affiliation

By Megan Williams and Mark Ragg.

Associate Professor Megan Williams is Research Lead and Assistant Director, National Centre for Cultural Competence, University of Sydney. Dr

Mark Ragg is Adjunct Fellow in Indigenous Health, UTS, and director of Ragg & Co.

Key features

This report describes an evaluation of a mainstream organisation providing services to Aboriginal people and communities, using Ngaa-bi-nya, which is an Aboriginal evaluation framework. It elucidates the critical success factors of the service.


Williams, M. & Ragg, M. (2019). Evaluation of Legal Aid NSW Civil Law Service for Aboriginal Communities. Sydney: UTS. Retrieved from: https://www.legalaid.nsw.gov.au/my-problem-is-about/my-right-as-a/aboriginal-or-torres-strait-islander/civil-law-service-for-aboriginal-communities