The Participation Toolkit: Supporting Patient Focus and Public Involvement in NHS Scotland

This toolkit, developed by the Scottish Health Council, provides a range of tools and methods that can be used to support the involvement of clients in the design and delivery of health services. 

Excerpt

"This third edition contains a number of important additions including guides to the use of social media and the evaluation of participation. We believe that evaluation of process and impact is critical to identifying and building an evidence base that tells us which approaches work best in specific circumstances and we hope that you will contribute to taking this forward with us."

Contents

• The participation tools and their main uses 27
• After Action Reviews  29
• Ask me 3 and Ask 3 questions  31
• Citizens’ Juries  34
• Comments Cards  37
• Digital Stories   39
• Displays and Exhibitions  41
• Dragons’ Den  43
• Electronic Questionnaires  45
• Electronic Voting  47
• Emotional Touchpoints  49
• Focus Groups  52
• Graphic Facilitation  56
• Head, Heart, Carrier Bag and Dustbin 58
• Mystery Shopping   60
• Nominal Group Technique   62
• Open Space   64
• Patient Diaries  66
• Planning for Real  68
• Presentations and Talking to Groups  70
• Process Mapping  73
• Public Meetings  78
• Reflective Log   81
• Remote Service Futures Game  83
• Round-table Workshops  87
• Solution Circles  89
• Storytelling  92
• Surveys and Questionnaires  95
• Talking Mats 100
• Teach-back  102
• Users’ Panels  105
• World Café 107
• Written Information  110