Tools for knowledge and learning: A guide for development and humanitarian organisations

"This tool kit is aimed at staff in such organisations and presents entry points and references to the wide range of tools and options that have been used to facilitate improved knowledge and learning in the development and humanitarian sectors. 30 tools and techniques are presented, divided into five categories: Strategy Development; Management Techniques; Collaboration Mechanisms; Knowledge Sharing and Learning Processes; and Knowledge Capture and Storage." Ramalingam, B. (2006) p. 8

Contents

Strategy Development 9

• 1. The Five Competencies Framework 10
• 2. Knowledge Audits 13
• 3. Social Network Analysis 15
• 4. Most Significant Change (MSC) 17
• 5. Outcome Mapping 20
• 6. Scenario Testing and Visioning 22

Management Techniques 27

• 7. The SECI Approach 28
• 8. Blame vs Gain Behaviours 30
• 9. Force Field Analysis 32
• 10. Activity-based Knowledge Mapping 34
• 11. Structured Innovation 37
• 12. Reframing Matrix 39

Collaboration Mechanisms 41

• 13. Teams: Virtual and Face-to-Face 42
• 14. Communities of Practice 44
• 15. Action Learning Sets 48
• 16. Six Thinking Hats 50
• 17. Mind Maps 52
• 18. Social Technologies 55

Knowledge Sharing and Learning 57

• 19. Stories 58
• 20. Peer Assists 60
• 21. Challenge Sessions 62
• 22. After Action Reviews and Retrospects 64
• 23. Intranet Strategies 67
• 24. Email Guidelines 70

Capturing and Storing Knowledge 73

• 25. Taxonomies for Documents and Folders 74
• 26. Exit Interviews 76
• 27. How To Guides 78
• 28. Staff Profile Pages 80
• 29. Blogs 82
• 30. Shared Network Drives